It’s been 11 minutes and 20 seconds now. That’s how long I’ve been holding to get the customer service of “3“, the Swedish 3G mobile operator. I’ve heard all about their campaigns, how to create a photo album on their site, how to change the ring tones, and tones for outgoing calls.

Not interested. Bring back the band that was playing that strange music, even they were better.

Wait, it’s my turn. Soon. Very soon. They’re doing their best, they’re working really hard to take my call.

Wait, she’s back: “Our customer service is open 24 hours a day but you can also visit our Web site at www.tre.se.”

14.55. I’m not a very fast typist, am I?

Anyway, you know how it is. If you’re gonna hang up on them, you’d better do it in the first minute or so. I am waaaayyyyy beyond the point of no return, I am seeing this one through. I’ve been holding for 16.11 now, so why make that a complete waste of time by hanging up? Not gonna happen.

Especially since the girl came back to tell me that it’s my turn soon.

What do you think is a reasonable time to wait to get somebody to answer the phone at a, heh, “customer service?”

Wait! I got thru.

20.44

“Hej, this is Nina.”

“I would just want to know where I can send the phone you sent me .. I don’t want it.”

“Oh … sure … let me put you through to another department.”

21.56

“Hej, this is Petra. How can I help you?”

“I got this phone as a part of a campaign, but I decided that I don’t want it so I would just want to know where to send it… In the instructions, it says that I should fill in a form about it, but I couldn’t find it in there.”

“Sure, I’ll send you the form, stick it on the box and send it back. The address is on the form I’m going to send you. Have a nice day.”

22.23.

Freedom.